Overseas student complaints increase

The Commonwealth Ombudsman has called for private education providers to be clearer on fees with international students who have pre-paid for courses.

The Ombudsman investigates complaints by international students against private providers and says the most common complaint is from students wanting pre-paid tuition fees refunded before they have finished their course.

“Students’ ability to seek this refund should be stated in their written agreement with the provider,” it says.

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