More power for new financial complaints authority

The new Australian Financial Complaints Authority (AFCA) will take over the work of three external dispute resolution schemes and be able to consider claims of higher value when it comes into being in November, 2018.

AFCA will replace the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and the Superannuation Complaints Tribunal.

They hear disputes involving banking, credit, insurance, investment and superannuation. Members of these industries pay fees that fund the schemes.

Industry members of FOS and the CIO will have to retain those memberships for 12 minutes after AFCA opens its doors, so existing matters can be processed.

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Innovation culture alive and well

Image courtesy of khunaspix at FreeDigitalPhotos.netConcerns about falling business investment in information technology may be wrong, because investment in ICT research and development is actually rising, a senate committee has heard.

The Economic References Committee inquiry into innovation was told that due to the “internet of things”, the way of measuring investment has changed.

Cisco Systems Chief Technology Officer Kevin Bloch told the committee that Cisco would previously have sold product to a buyer’s IT department, so this was measured as an IT purchase.

Image courtesy of khunaspix at

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